Why do I need an online account? Back
With an online account, you can check product price, place orders, view shopping cart and track order status.
What types of online account do we provide? Back
We have two types of online accounts: Official Online Account and Temporary Online Account.
What is the difference between an Official Online Account and a
Temporary Online Account? Back
Temporary online account is open to all users, and a valid Ma Labs Business Customer Account is not required. It only valid for a period of time and the registration process is easy and fast. A temporary online account has limited access to the website. With temporary account, users can check product price, but are unable to place orders. Official online account is permanent, and a valid Ma Labs Business Customer Account is required. A Customer ID is required during the registration of an Official Online Account, and it will be assigned to user when the user becomes a Ma Labs Customer. Users have full access to the website with official online account, including pricing, order placing and tracking.
How to become a Ma Labs customer? Back
Please contact one of the sales representatives on the Contact Us page. They will assist you to go through the process and set up a Business Customer Account. A customer ID will be assigned during the sign up process.
How to create an official online account? Back
Before creating an official online account, you need to become a Ma Labs Business Customer first. For how to become a Ma Labs customer, please see How to become a Ma Labs customer.
- Click on 'Register' at the upper right part of the page. See screenshot as following:
- On the page that opens, fill out the form and click submit:
Note: 'Email On File' means the original email you used when created Ma Labs Business Customer Account. If you wish to use email which is different from your on file email, please contact your Ma Labs Account Manager before you register for an official online account.
- Now you have an official online account. Please see How to log in for instructions on logging in.
How to log in? Back
To quick log in, click on the Log In link at the upper right part of the page. In the opened layer, enter your customer ID for official account or login ID for temporary account, enter password, then click on submit button.
Or, click on My Account that is on the menu bar:
and then log in from there:
How to retrieve password? Back
there are two places where you can go to retrieve your password.
- Click on Log In link at the upper right part of the page. In the opened layer, click on password link.
- You will be direct to a page where you type in your email address and click on Retrieve button. An email will be sent to you with a link to reset your password.
Another place to go to retrieve password is:
- Click on My Account link on the menu bar.
- On the page that opened, type in your email address in the Email box and click on Retrieve button.
How to find a product on the website? Back
You can either navigate through the menus or use the search function to find the products that you are interested in.
1. Navigate through the menus
All of our products are grouped into three main categories: Component, PC & Notebook and Electronics. The three top level categories are list on the main menu bar. When you mouse-over one of them, the second level category list will show up under it.
When you navigate into a category, all the products under that category will be listed on the left side of the page. You can narrow your search by brand, price and more subdivided groups:
2. Search function
You can either search by keywords or by product brands.
To search by keyword, find the search box that is on the top right of each page, or under the left side of the banner image on the home page.
The keyword can be any word in product description, including Ma Labs list number, SKU number, Manufacturer number and UPC code if you happen to know them.
To search by product brand, you can either type the brand in the search box, or select it from the manufacturer list:
It will bring you to the page that list all the products under the brand you selected. Then you can narrow your search further down by categories, price range and other special information for this brand.
How to order products online? Back
Shopping on our website is easy. After you successfully logged in (please refer to previous sections for how to create account, login or search for items.), you may either browse, or search for products you are interested in. For those products that have no pricing info online, you may call any of our sales representative and they will be more than happy to assist you for price quoting, availability and any other related questions. Your order will be placed and confirmed once you add products into your shopping cart then click on the 'Submit Web Order Request'. You will then receive a confirmation email regarding to the order you just placed. One of our sales representatives will contact you shortly and assist you with the billing information.
What if I want to repair, exchange or return the item that I bought? Back
You may send us an RMA request. It can be done through either online based on our website, or paper based. To request RMA online, go to Service page, and click on Online RMA Service Request link under 'RMA Request'. If you prefer paper based request, download the RMA Form on the same page and send it to one of our office locations listed on that page.
Do I need an RMA account for sending RMA request online? Back
Yes, you need to have an RMA account in order to send RMA request online. Please be advised that an RMA account is different from a Ma Labs web access account. To create an RMA account,
- Go to Service page, and click on Online RMA Service Request link under 'RMA Request'. And then click 'Click here' as shown in the following sreenshot:
- Fill out the RMA Account Registration form by using your Ma Labs Business Customer Account ID, your email on file, and ANY one of the invoice numbers that you have in the most recent two months.